Frequently asked questions
Everything people ask before starting. Cannot find yours? Message us on WhatsApp.
What is ema?
ema is an AI assistant for WhatsApp Business in Bolivia. It answers customers, books appointments, sends reminders, collects by QR, and lets you see conversations, sales, and bookings from a web and mobile dashboard.
Is it for my industry?
We mainly work with barbershops, salons, aesthetic medicine clinics, dental clinics, and academies. In a different industry? Reach out! We can surely work together.
How does it connect to my WhatsApp?
We connect you to the WhatsApp Business API and your customers write to the same number as always. ema answers with your tone, hours, services, prices, and business rules.
Do I have to change my number?
No. You keep the same number and your usual WhatsApp Business app. We use WhatsApp Coexistence: ema works on your same number, you see every chat in WhatsApp Business, and you can jump in whenever you want.
How long does setup take?
You create your account with Google, add your services and hours with a step-by-step guide, and connect your WhatsApp. Between 10 and 15 minutes.
What if the AI makes a mistake or I want to answer myself?
ema does not invent things: if it does not know something, it asks or transfers the chat to you and alerts you in the dashboard inbox. You can take control whenever you want and answer from wherever you are. ema learns from your reply.
How much does it cost and how do I pay?
From $50/month (emprende) or $85/month (negocio, marketing included); the empresa plan is priced case by case. No hidden fees, no per-sale commission. Pay by QR from any bank.
What if I go over 500 conversations?
We warn you before you hit the limit. After that, each additional conversation costs Bs 0.90 and is added to your next invoice.
What if I do not like it?
Cancel from the dashboard or by WhatsApp. No questions, no friction.
Try it, no strings attached
7 days free. Create your account and see how ema answers with your services and your prices.
Start 7 days free